Frequently Asked Questions - New Students
Q: Do I need to create a PowerSchool registration account?
A: Yes, you will need to create a PowerSchool account. This will allow you to save your work and come back at a later time if necessary. You can use your email address or cell phone number to create the account. **Please note: If you have more than one student, you will only need one PowerSchool account. After registering one student, you’ll be able to use your account credentials to complete your next student’s form using the same account. In other words, registration for multiple children can be completed using the same PowerSchool account.
Q: Do I have to answer all the questions?
A: All questions marked with a red asterisk (*) are required. Please do not skip questions! Reviewing your student’s data and answering the questions in the order provided will make completing the process much easier. While you can go back to any question, parents often find it difficult to remember where they skipped a question and can end up spending unnecessary time searching for skipped questions. So make it easy on yourself and don’t skip a question! Follow the order outlined in the form.
Q: What if I make a mistake?
A: No worries! If you would like to make a change prior to submitting the form, you can navigate back to the page using the “< Prev” and “Next >” buttons. Or, if you are already on the Review page, just click on the underlined field to return to that section. If you have already submitted the form, you will need to contact your student’s school so they can make the changes for you.
Q: I’ve completed the form, but it won’t let me submit it. What happened?
A: If you cannot click the “submit” button, please go back through the form and make sure that you have answered all required questions. A common issue we are seeing involves the “guardian” and “emergency contact” fields. **Please note: You CANNOT enter the same contact information for guardians that you enter under emergency contacts. You must assign additional individuals — family members or close friends — as your emergency contacts. This is required because in an emergency when guardians cannot be reached, schools need to have another contact to call. Please know that guardians are always contacted first before emergency contacts are called.
Q: I set up an account, but forgot my password. Help!
A: No worries! To retrieve a password, select the “forgot password?” link on the PowerSchool sign-in screen. From there, you will be asked to enter the email address you used to set up your account, where a temporary password will be sent to you. If this remedy doesn't work, please contact the your school's office.
Q: Help! I’m having technical difficulties not covered in these FAQs.
A: If you experience any technical issues while completing the online form that are not addressed here, please contact enrolled schools office.
Need Help? Contact the enrolling school for guidance.
- Conners Emerson School (K-8) - (207) 288-3631
- Cranberry Isles Schools (K-8) - (207) 288-5049
- Frenchboro Elementary School (K-8) - (207) 288-5049
- Mount Desert Elementary School (PreK-8) - (207) 276-3348
- Mount Desert Island High School (9-12) - (207) 288-5011
- Pemetic Elementary School (PreK-8) - (207) 244-5502
- Swan's Island Elementary School (K-8) - (207) 526-4300
- Tremont Consolidated School (K-8) - (207) 244-7777
- Trenton Elementary School (PreK-8) - (207) 667-8447